Judul : Operations Manager
link : Operations Manager
Operations Manager
CHARTERHOUSE
Care Solutions Manager
Responsible for supporting the implementation Operator Solutions in the LSU and ensuring full after Sales support.
Work closely with the Solutions Manager in the LSU and the Head of Care in the LSU. Relationships with Marketing , Sales and Retail
Skills
- Superior presentation, process and project management skills to manage the programs and related processes.
- Very good understanding of the companies complete Solutions offering and what it takes to bring them to the market (channels, trade customers, consumers)
- Broad understanding of mobile communication, consumer electronics & traditional mobile phones business.
- Knowledge of key customers and competitors; clear understanding the companies businesses, targets and goals and how to align activities to meet them.
- Open-minded, Dynamic and Business-oriented personality.
- Capability to drive ideas and action with sales impact through a big organization.
Team player with a proven record of leading cross-functional projects.
- Maturity in approach, ability to work under pressure and work independently whilst aligning with strategic objectives.
Analytical and conceptual thinking, Information sharing, Networking, Influencing, Leadership, Conflict resolution.
University degree in Technology, Marketing or Business field.
Arabic speaker required
Responsibilities
Care Solutions Manager
Solutions Support and development in the Operator Channel for the LSU
Expectations
Owns and drives the Care Solutions support for the LSU in close coordination with the Solutions Managers and other relevant stakeholders. Acts as the focal point in the Operator ac management virtual team for all Care issues and ensures alignment of Care with overall account strategy and implementation.
Care Services Development:
- Implement and deliver training to the Operators on the relevant support models for the different solution offerings
- Work with Global to optimize delivery method and material in a timely manner
- Localise material to ensure relevance to audience
- Prepare Careline on any specific country/operator needs and requirements and escalations
Technical Support:
-Act as escalation point for Operators and internal organisation to address services issues raised
Care Operator Channel:
- Operator account management.
- Identify Operators in all markets where focus support is needed
- Implementation of FOTA in Operators channels to support increase in C-Sat and reduction in Care costs
- Work closely with Global Care Account Managers to ensure alignment
- Work closely with Solutions Management to ensure Care proposition is included in offering
- Ensure guidance and support of solutions in local market with close collaboration with Lifecycle Management and CCM
- Drive development for B2B sales & solutions support
Engagement:
- Coordinate cross functional meetings and ensure alignment
- Facilitate regular meetings with Operators to deliver against promises and build on service offering
- Provide a support framework for solutions to be deployed on a market level.
- Contract signoff
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